Refund & Return Policy

Last Updated: October 31, 2026

At Grab4U, we want you to have a satisfactory shopping experience. Please read our return and refund guidelines before placing an order.

1. Return Eligibility

Products may be eligible for return or replacement if:

  • The product received is damaged.
  • The wrong product has been delivered.
  • The product has a manufacturing defect.

All requests are subject to verification and applicable product and supplier conditions.

2. Reporting a Problem

If you receive a damaged, defective or incorrect product, please contact us at support.grab4u@gmail.com.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs or videos showing the product and packaging.

Please report any issue within 48 hours of delivery.

3. Return Conditions

To be considered for a return:

  • The product should be unused and in its original condition, where applicable.
  • Original packaging and accessories should be retained.
  • Proof of purchase or order details must be provided.

Certain products may not be eligible for return due to their nature or applicable hygiene and safety requirements.

4. Non-Returnable Products

Products that have been used, damaged due to customer handling, or returned without required original components may not qualify for a return, subject to applicable consumer rights.

5. Refund Process

Once a return or refund request is reviewed and approved, the refund will be processed through the applicable payment method or payment provider.

The time taken for the amount to reflect may depend on the payment provider and banking institution.

6. Order Cancellation

Cancellation requests should be submitted as early as possible.

Orders that have already been processed or dispatched may not be eligible for cancellation.

7. Return Shipping

Return shipping arrangements and any applicable costs will be communicated after reviewing the request and the reason for return.

8. Contact Us

For return, replacement, cancellation or refund enquiries:

Email: support.grab4u@gmail.com

Please include your order number in every communication.

Grab4U – All You Need, Just for You.